Customer success at Trace®

Have a question about our app? If you have a Trace® account we’ll help you get the answers you need. If you have a Trace® account or app query and you are the account holder, you can can send an email to customer support, or fill out the form below to submit a customer support ticket. One of the team will then be in touch to answer your query.


Help and support

If you’re a Trace® customer and you have an active subscription you can raise a customer support ticket here.

Alternatively, read our app FAQs or access support content within the app.

Name *
Are you the Trace® account holder? *

All personal data is processed in line with our Privacy Promise.